Miami Valley Hospital North Campus

Was there a few months ago with my husband and I must say the waiting room was empty but they said they couldn’t get him In a room to be seen because they had no beds available not to mention it took them over a hour to get him registered so we left and went to Kettering Emergency in Huber and they was prompt and friendly and caring. I have to go where the care is important and they handle emergency situations swiftly. They get 5 ⭐️

My father was seen in the ED Jan 2 for symptoms concerning for a stroke. MVH north advertises themselves as a comprehensive stroke center, so when he started having symptoms, he was rushed there, as it’s 5 minutes from his home. The team immediately took him back, and did do a STAT CT to rule out a hemorrhagic stroke. Unfortunately, things went downhill from there. His blood pressure was extremely high (200s/100s), and he had no recall of any recent events, where he was, or what had happened to bring him there. The doctor came in briefly to speak with us and update us about his CT results, let us know they were starting a medication to try to get his blood pressure under control, and that he would need an MRI to rule out an ischemic stroke. She said in order to do the MRI, he would need to be admitted. We were told he was being admitted, but they had no beds, and were boarding up to 20 patients in the ED at that time waiting for beds, so he would stay in the ED “room” he was in, even though he was admitted. Approximately 2 hours later, my father still had not been taken for his MRI, and his symptoms were not resolving. I asked to speak with his nurse as I was concerned, since every minute counts when it comes to a stroke. I asked when the MRI would be happening, and was rather rudely informed by his nurse that she didn’t know, and that she would have to see if there was an MRI tech in house or if they’d have to call one in. I questioned why an MRI tech would not be available 24/7 at a comprehensive stroke center, and at the very least why they hadn’t already been called in. She snapped back at me that they only call an MRI tech in this late (around 12:30 AM by this point) if it’s “emergent”, and that the order for the MRI had supposedly just been placed. I then questioned how a stroke could not be considered emergent, and expressed my concern again that precious time was being lost, as it had been 2 hours since we were told he would be getting an MRI to rule out an ischemic stroke. I asked if we needed to transfer him to the main hospital to get it done, or if there was a patient advocate I could speak with and at this point she got very agitated with me, stated no patient advocate is available at this time of night, and that she would “go see if the MRI tech is in house”, and then she left. She did not return, but instead sent her charge nurse in. The charge nurse was excellent and expedited getting my father’s screening done and getting him to MRI. The tech who did his MRI was phenomenal. He struggles with claustrophobia and she helped him to remain calm and be able to lie still and get the needed images. After the MRI, it was approximately 4 more hours before we saw anyone again. A physician who never actually identified his role came by and informed us that my father had in fact had a Lacunar stroke, and that neurology would be by at some point to see him. This was around 4-5 AM. My father spent the night in a cot too small for him, in a bright, loud, noisy ED where he was unable to rest. I understand the hospital was full, and that many people were waiting for beds, but it was not the ideal environment for brain rest or healing immediately following a stroke. There was patients being placed on cots in the hallway, as the ran out of ED rooms, and their visitors were crowded around them, being loud. At one point a patient collapsed in the lobby and was brought to a cot in the hallway right in front of my father’s room. In full view of everyone, with patient doors open, they started removing clothing from her, asking the family member with her what drugs she is on, and had the family member repeat her social security number twice, loudly. This is not only a huge invasion of privacy, but a major HIPAA violation. The discharge instructions my father got a print out of were different than what was discussed with the provider at his bedside and they sent someone else’s prescriptions in for him to his pharmacy under his name. Overall a chaotic, mismanaged experience that lacked urgency and compassion.

I'm sitting in the ER with my mom. When you come in the the first set of doors there's the wheelchairs, and then the second set you have the stand with the hand sanitizer and holders. The only thing in the holders is tissue. There are no mask. They have none at the desk. This is wild to me. They might not stop people from getting sick but it definitely helps.

Our dad was there for 4 days last week. It was the absolute worst experience! It was filthy for starters. They never came in once to empty the trash, clean the bathroom or clean the sheets. He had to wait 3 hours for a glass of water. His bed alarm went off in The middle of the night and no one came in for 2 hours. They took him for his MRI and he was gone for 4 hours and actually got 2 MRI’s because they got confused. We had to finally find the charge nurse to see where in the world our dad was. Those are just a few examples. I would not take my dog to Miami valley hospital!

My 95 year old grandfather in law went to the ER, he was urinating so much it burned. Sent him home with antibiotics due to a UTI after taking blood/doing an ultrasound type thing on his bladder/and a urine test, 2 days later he can’t urinate at all. Lo and behold, his prostate is enlarged, after AGAIN taking his urine test, bloodwork, etc. He now has to walk around with a catheter for over a month before his appointment to even TALK about a surgery date because they don’t see this as urgent enough. Well well, days go by and his catheter is blocked and they had to take him to get another because they can’t flush it. This was after a nurse home visited for no reason because she/he didn’t have “permission” to flush his old catheter from a doctor. There was no reason otherwise to even visit. Now he’s back AGAIN, and more bloodwork, urine test, etc. This place just wants your money. Who knows when he will actually get the surgery. Hospitals just aren’t what they used to be.

Recieved services from this E.R. on May 19th for very painful back pain. I went to the E.R. because of a previous back surgery several years back. I was convinced that I had ANOTHER disk rupture. I went into the E.R. where they took my vitals and put me in a room. Moments later, they rushed in a cart and performed a 15 sec EKG. I asked what they were doing and they said that my blood pressure was very high so they were checking for stroke symptoms and heart attack symptoms. They then completed a blood sample for my Troponin levels? Shortly thereafter, I was handed some pain meds and sent back home. I never received an MRI, X-RAY, nor spoke with a Neurosurgeon. Months later I received a ridiculous bill for $5445.74. My insurance company covered $1943.53 of this bill, leaving me with a balance of $3502.21. They have called me several times and left messages for me to "call their billing back." I have called back every time to dispute my charges with Premier Health. They billed me as a level 4 out of 5. Lining their pockets with more insurance money while screwing me out of the balance. I have never disputed that I owe them money, but I feel as though I was WAY over charged for the services rendered. Upon "calling back" to central billing, I essentially get the repeated line of "well you have xxx amount of days left to pay this before it goes to collections. I absolutely feel this is incorrect. I absolutely feel like I was taken advantage of at a very low point of time. You go to the E.R. as a last resort. I have not been to the E.R. since I was 14. At 42, I think I understand how the E.R. works. So far, Premier has done nothing to help me dispute the level at which they billed me. I spoke with a patient advocate today. While he was very professional and listened, I feel as though I will only get an explanation as to why it was a level 4 billing and not a 3 or even a 5. I will change and update this review as I feel help is being rendered. I have offered to settle this bill for $2000. I feel this is more reflective of a level 2 or 3 billing level. Unlike some of the other reviews I have read, I have zero issues with the facility, the doctors, parking etc. I JUST FEEL LIKE I WAS TAKEN ADVANTAGE OF!